Listed below you will find a list of some of the workshops that 1st Solutions offers. Please contact us to find out more about tailor making a package for you or your company. Download Outlines

1.  Receptionist/Secretary
2.  PA/Secretary
3.  Telephone Skills
4.  Office Administrator
5.  Administrative Assistant
6.  Short and Sharp Meetings
7.  Meeting Management: The Art of Making Meetings Work
8.  The Minute Taker’s Workshop
9.  Advanced PA
10. Business Writing
11. Business Writing that Works
12. Advanced Writing Skills
13. Writing Reports and Proposals
14. Presenting Yourself
15. Effective Communication
16. Interaction Satisfaction – People Skills
17. Business Etiquette
18. Customer Service
19. Professional Efficiency And Time Management
20. Sales Techniques and Processes
21. Successful sales
22. Dynamite Sales Presentations
23. Power Presentations
24. SpeakEasy: Conquering Your Fear of Speaking in Public
25. Public Speaking: Presentation Survival School
26. Speaking Under Pressure
27. 5 Steps to Professional Presence
28. 3sixT Leadership Challenge Program
29. Valuing Diversity
30. Diversity Training: Celebrating Diversity in the Workplace
31. Communication Strategies
32. Stress Management
33. Negotiating for Results
34. Creative Problem Solving
35. Career Management
36. Problem Solving and Decision Making
37. Train the Trainer
38. Facilitation Skills
39. Project Management
40. The ABC’s of Supervising Others
41. The Professional Supervisor
42. Human Resources Training for the Non-HR Manager
43. Hiring Smart: Behavioral Interviewing Techniques
44. Conducting Effective Performance Reviews
45. Performance Management: Managing Employee Performance
46. Orientation Handbook: Getting Employees off to a Good Start
47. Motivating Your Workforce
48. Business Ethics
49. Anger Management
50. Change Management: Change and How to Deal with It
51. Inventory Management: The Nuts and Bolts
52. Team Building: Developing High Performance Teams
53. Teamwork: Building Better Teams
54. Working Smarter
55. Workplace Harassment
56. Workplace Violence: How to Manage Anger and Violence in the Workplace
57. Safety in the Workplace
58. Coaching: A Leadership Skill
59. Building Your Self Esteem and Assertiveness Skills
60. Become an Independent Image Consultant
61. Conflict Resolution
62. The Art of Delegating Effectively

WORKSHOP:
3) Telephone Skills
COST:
P.O.A, includes workbook
DESCRIPTION:

A workshop to improve and develop telephone skills.

  • Importance of the Telephone

  • Importance of your Voice: Tempo, Tone, Accent, Volume,

    1. Reflection of Feelings

  • Good Telephone Manners

  • Receiving Phone Calls: Answering the Call

  • Speaking on the Phone

  • Processing the Call: Listening and Questioning Skills

    1. Conflict and Emotion Control
  • Transferring Calls

  • Interruptions

  • Taking of Messages

  • Screening of Calls

  • Initiating a Call

  • Cell Phone Etiquette


DURATION: HALF DAY


WORKSHOP SCHEDULE

    • Change becomes a managed process.
    • We always emphasise personal responsibility within a framework of common purpose.
    • We will revitalise your people.
    • We will delight you by always giving better service than you expect.
    • We commit!

More Involvement, More Commitment
More Commitment, More Success